The Camper Van Hire Company
The Camper Van Hire Company
Frequently Asked Questions
We think we've covered pretty much everything you need to know about hiring a van with us.
And just for good measure we've included some of the common questions we are asked. However, if you're still left wondering, just pop an email to us or pick up the phone and use the power of your voice to ask us that killer question that remains unanswered.
Our campers are all original late Westfalias that have been lovingly restored to the highest standards and have retained their original retro look.
Absolutely. Just give us a call beforehand to arrange a viewing because they might be away on one of their adventures.
We are open from:
09:00 - 17:00 – Monday to Friday
10:00 - 15:00 – Saturdays
Closed – Sundays and Bank Holidays
We are situated on the premises of our sister company, VW Down Under Ltd
By Road
We are just off the A13 near Basildon and a 20 minute drive from J30/31 of the M25.
By Train
Nearest train stations are Pitsea and Basildon on the C2C Network
The address is:
Patricia Drive, Fobbing, Stanford-le-Hope, Essex SS18 9HR
Our vans will comfortable sleep 2 adults and 2 children under the age of 10.
No, you will need to come and collect your camper. Hand over admin can take up to an hour so please allow some time for this.
You can either call us to enquire about availability and make a booking or use our online booking form.
The booking deposit is 33% of the total hire charge (non-refundable).
Yes, fully comprehensive insurance is included in the price for all named drivers.
Yes you can, as long as you declare them on the booking form.
Yes, but there will be a surcharge of £5 per day (per driver) to cover the extra insurance costs.
Yes, we have secure customer parking, but all vehicles are parked at the customers' own risk.
Yes, we can collect you from Pitsea or Basildon mainline train stations. This is a special request so please tell us at the time of booking.
Collections: Fridays between 13:00 - 15:00
Returns: Fridays between 09:00 - 11:00*
*If your van hasn't been booked for the next hire period, then a late return option might be possible.
Our insurance policy states that drivers must be between the ages of 25 - 70 years old.
Not at the same time! But you are allowed up to a maximum of 3 named drivers per trip.
Unfortunately, our campers aren't allowed to travel outside of mainland UK at the moment, so Northern Ireland and the Republic of Ireland are also excluded.
No, we advise you to arrange personal travel insurance to cover your belongings and cancellations.
As a rule we don't allow it, but call us to discuss it because we do occasionally allow some small dogs in our vans.
Our vans are fully equipped with pretty much everything you'll need for a camping trip, all you need to bring with you are your personal belongings, towels and bedding (e.g. quilts, pillows, sleeping bags, etc)
All campsites are different and availability depends on many things, including time of year and the weather. Our advice would be to book in advance – turning up to a campsite at full capacity is not going to start your holiday off in the best way!
Our vans run on unleaded petrol.
The 2-ring stove is hooked-up to a gas bottle that will last your entire trip. We do include a spare just in case.
Yes. We can install a bike rack that will accommodate 4 bikes. Please request this at the time of booking.
The external dimensions of our vans are:
Width: 1.97m
Height: 2.12m
Length: 4.38m
Our vans are fully equipped with seatbelts that will accept the installation of baby/child seats, however, due to the age of the vans, they are not ISOFIX compatible.
Call us to discuss your requirements.
Full UK Green Flag Breakdown Cover is included as part of your hiring package. Emergency numbers and information will included in your welcome pack.
No, all our vans have a non-smoking policy.
Yes, if we have a van available we are usually able to get it ready for hire at short notice.